NEEO Remote won't charge anymore

Yesterday evening I put the remote on the dock to be charged (27% at the time) and this morning at 8:00 it decreased tot 13% and now at 15:00 there is nothing power more left and I cannot reset it.....

Thank God the app on the iPhoine is working; hope you have a solution to solve this problem 

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  • Ruud Vorstermans try to exchange the Power supply with the one from the Brain. If this works and your Remote is chargeing again your Power supply needs to be exchanged. :) thats the easiest way to check.

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  • nuro Should have mentioned that earlier; I already tried that, because that was the most obvious

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  • Jeff No other suggestions; because of lack of power; te remote is "dead" and at this moment unusable :(

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  • Ruud Vorstermans I'm very sorry to hear about that. Could you please send an e-mail to Our Support team handles replacements. Please add the link to this topic and all your shipping details as well. Thank you. 

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    • Ingrid I send them the link and my shipping details. Thank you for your quick reply and have a wonderfull weekend.

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