Since the latest updates on the software and blog date back to August and there is no clear roadmap, the question whether NEEO has unfortunately died a premature death is becoming relevant.
In case the company doesn’t survive:
- is there a way to run the configuration services locally, or are we dependent on the cloud services?
- will NEEO publish the firmware and cloud services as open source when the company goes out of business?
Sander Jongeleen Thank you for posting this. While not all releases follow the same timeline (even though we try) does not mean that we’re not working on better improving NEEO ;).
Our team is always working hard to improve NEEO and release cool features we can all enjoy.
Our next release is right around the corner :). Let me know if you have any specific questions.
I for my part would like to know a) why Alexa and b) Homekit (I know homekit never was officially supported) Integration stopped working from one day to the other although they DID work fine for a while and why my remote every week or so just doesn't control any of my devices. When this happens remote & brain SEEM to do as usual but obviously no IR commands are being sent to any device. Since Months.
So far my Neeo does everything my Harmony did - just not as reliable. But better looking.
It has absolutely no extra value for me in the smart home. When I just recently stated I might bring back the old harmony family said "yay, that'd be so much better and easyer understandable"... and that's sad, cause I like NEEO.
Same for the Batterylife. It's ok-ish. I can live with it. But it's soooooo freaking far away from what was promised. Just as my harmony I'll put NEEO every evening into the dock. Using 20-50% of it's charge is the usual case every day...
For me as a customer there're so many little things not quite working or missing or not quite achieving what I'm expecting. Like having to fuss with a recipe for my record player cause it just cannot be switched off as it has no IR code and as nobody at NEEO after MONTHS and for sure thousands of requests doesn't manage to switch off any unused device. That's also bad if we talk about energy consumption.
I agree with this post. This is a 400 dollar remote, and we expect better service when it comes to user requests. Every product has a shelf life, after a while the product starts to depreciate, batteries get weaker, scratches form on the remote/screen (regular wear and tear). After paying 400 bucks we still have to wait for years for features to be released?
So when do you plan to push more features? After the remote has worn off?
I see the voting thread has hundreds of items listed, and being voted for.. but nothing is being implemented? Firmware updates with features on such an expensive piece of product that has a shelf life should be pushed out often. Dozens of remotes are coming out every year, and they are doing much better when it comes to support. Even a basic thermostat like nest is not supported, and no admins/dev has not responded to thousands of calls made by members asking for updates.
So now we are to run various sdk command lines in our computers to make this remote work?
This product is treated like a true kickstarter product.. Sell stories, get a fantastic design to work on the product, release the an eye candy product without features, and then forget about it.. move on to the next crowd funding project.
I am about to return as most of my devices complain "ouch" and call the product "stupid", how about saying we are incompetent and do not know how to go about from here?
Why dont you hire proper developers and finish what you started in the first place. give us a robust platform.. this metallic pipe is literally useless without function.
Just so everyone knows here, the team here in the US is doing a fantastic job on the forum, on helpdesk etc.. but I have doubts about the European management and development teams. Does Raphael even care about this product and its users anymore?
I have been away from NEEO for awhile for other reasons, but I found it strange I have not seen any email update about any new firmware. Happened to check planet neeo and see this thread. Hope everything is ok with the company. Looking forward to what may roll out with the next big update. I miss reading about all the updates, features, and fixes the team was currently working on at that time. 👍
Alan Collier Sander Jongeleen
I appreciate your concerns and love how active you guys are on Planet NEEO. I can assure you guys everything is fine and our team is focusing on firmware updates, new features etc. There is no need to for these conspiracy theories that the company is dead or dying. NEEO is very much thriving and our Swiss engineering team is doing an amazing job.
If we can keep posts and threads to constructive feedback and discussions, that would be amazing. Such posts as this one are not particularly constructive. We post blogs and updates when we release firmware updates. As always, if you guys have any questions feel free to ping me directly.
In the voting section, if it is labeled as planned this means our engineering team has created what we call a story for it. Even though we do not have exact dates or timeframes as to when these features will be released, rest assured they will be. I know it's not an ideal answer, but that is the nature of the beast.
So with this being said, I will archive this post. Please DM if you have any specific questions.