frustrated

i've had the neeo for about 6 months now and i wish i could say it has been a smooth ride.. i have actually purchased hardware specifically so that the neeo will be more reliable (i ditched the amazon fire tv for a roku, for example, because it just would not work reliably). however, even with my best efforts and tweaking the system is still unreliable and my wife is pretty sick of me tinkering with it and it still not working. 

 

i don't feel like i'm trying to do fancy stuff with it, either - just basic recipes to turn the tv on, turn the receiver on, change the receiver to the roku channel, etc. but it simply won't perform these tasks reliably. just a few minutes ago, for example, i hit the roku recipe and the amp was set to the chromecast input. huh? i double checked my recipe and sure enough, it's set to change to the correct channel. running the recipe again then changes to the roku input on the receiver. 

 

then i was trying to mute the volume. i hit the mute button. again. again. on the 5th time, it finally mutes the sound. huh? this need to hit the mute button several times before it worked happened multiple times tonight.

 

i'm a pretty techy person, use z wave to automate my lights and thermostat, etc. but the neeo has been very frustrating for me. especially given the price tag, it's sad that i'm considering moving to logitech instead. the hardware is very nicely made but the thing just doesn't WORK reliably and that's a deal killer. and no software updates in months now..? i don't care about neeo pro. i just want my $350 universal remote to function reliably with the few recipes it has been programmed with. bummer.

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  • right after i posted this, i hit the sonos recipe as a test. receiver turns on and.. stays on the roku input. ARGH. this is the simplest recipe i have! just tried it again and this time it actually changes the receiver to the sonos input and then changes it again to roku?! i mean come on, guys.. that's just terrible software. i don't think it's an IR issue as the brain is literally sitting right on top of the receiver and has zero problems turning it on & off. but when it comes to selecting the right input? probably only works 50% of the time. that is a miserable success rate. the receiver is a newer denon model, nothing weird.

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      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 4 mths ago
      • Reported - view

      reid spice  Thank you for posting this. I am confident we can solve this for you. Can you confirm you removed the plastic film from the top of the NEEO Brain? Can you post a photo here of your NEEO Brains location compared to the AVR? 

      Also, if you remove NEEO from the equation, do you experience the same behavior? Can you confirm that your AVR has CEC turned on or off? If it's on, can you turn it off?

      Thanks!

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  • plastic is off. also using the IR extender. the brain sits on top of the receiver, basically at the very edge. the extender puck is under the receiver just poking out from below. 

     

    everything works fine with the included remotes for the devices. I think CEC is probably still on from when I had to use it for the Amazon stick. I will try turning it off to see if that makes any difference. the thing that confuses me so much is when the AVR powers up using a recipe, it sometimes changes input from the correct one to a wrong one (that is nowhere to be found in the recipe). that baffles me. 

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      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 4 mths ago
      • Reported - view

      reid spice  The AVR changing inputs is possible due to CEC. This is why I asked if it was on or off. Does the same happen with NEEO out of the equation or does it only change inputs using the NEEO? What recipe is causing this? Can you post a screenshot of this recipe?

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  • so here is my simple recipe for sonos. i just activated it and, when it's finished, the receiver is on the roku input. 

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