NEEO Link

What is "NEEO Link"?

Reply
22replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • It allows the remote to communicate directly with the brain by bypassing your wifi. It uses 6LoPan

    which has limited range, so don't expect your remote to work from different rooms in your house.

    Like 1
    • Patrick Keegan this is not correct, if your remote loses the neeo link connection (if you’re out of range) then the remote will use wifi. There is no good reason to turn it off. Using it will greatly extend your battery usage.

      Like 2
    • Niels de Klerk Thanks for the info.

      Like
    • Patrick Keegan no problem. Ps even with neeo link turned on sometimes WiFi is used for some tasks. An example is to get images and other demanding tasks. 

      Like
    • Niels de Klerk  Thanks Niels, i had battery problems where it would only last a day or so but just found this setting off. Hopefully all fixed now.

      Like
    • Phillip Baaten what you can do is provide a screenshot of your neeo about screen. And attach it to a post. the NEEO developers can maybe check what the cause of the battery drain is. Best is to include Jeff

      Like
      • Jeff
      • Head of Customer Experience
      • Jeff
      • 2 yrs ago
      • 1
      • Reported - view

      Niels de Klerk Thank you for tagging me!

      Phillip Baaten Do keep me posted on this issue if the battery continues to deplete I suggest performing the recovery steps on your remote:

      1. Hold the power button on the NEEO Remote for 15 seconds

      2. Wait a few seconds

      3. Press the power & mute button simultaneously for a few seconds

      4. You should see the option for recovery, follow the on-screen steps

      Like 1
    • Jeff Thanks Jeff, it has been a lot better since turning on the NEEO Link.

      It was odd before because it would say 30% and then 50% a few min later. I will check over the next few days and let you know

      Like
      • Jeff
      • Head of Customer Experience
      • Jeff
      • 2 yrs ago
      • Reported - view

      Phillip Baaten 

      Did you perform the recovery steps I suggested in my earlier response? Or did you only turn on NEEO Link and began to experience better battery life?

      Like
    • Jeff 

      Just turned on the NEEO link and it seems much more stable; i have completed the recovery once before where i made the mistake of trying to set it up at work before taking it home.

      I was making a lot of changes to recipes etc while using it over the weekend when i was noticing the power drain where it has been just general usage during the week. I will hopefully get some decent time playing with it over the weekend and will let you know how it goes.

      Thanks Jeff

      Like
  • A wireless technology used for communication between brain and remote. It’s high efficient in power usage. The alternative is WiFi only.

    Like
      • Jeff L
      • n00b
      • Jeff_L
      • 2 yrs ago
      • 1
      • Reported - view

      Niels de Klerk interesting. I wonder why it was turned off by default. At least for on my device. Seems like a useful thing to have on for everyone unless there are some downsides. 

      Like 1
    • Jeff L I suspect that the option will be default at some point and maybe even totally removed. With the publicly available firmwares there is no reason not to use it. On Pre-release (beta) there where some reasons to have it turned or  off. My setup runs NEEO link since early this year.

      Like 1
  • i lost Neeo link connection after a couple of days. A reboot of the remote the Neeo link is reconnected again.

    Like
  • Jeff Maybe you can add an explanation mark at this point in the setting screen and add a description what NEEO link is.

    Like 3
  • I just noticed after upgrading to 0.49.10 this option has been renamed to ”Prioritize NEEO Link” and became off by default (and as far as I can remember it was ON before I upgraded). When I turn it ON it warns me I should only turn it on if asked by support staff or if Wifi doesn’t perform well. Right now everything seems to work for me so I will keep it off for now...

    Like
    • Mikael Jones yes, it’s recommend to keep this priorization off in normal setups. The name of this option was indeed renamed in the current release. Well noticed! 

      Before it was not precisely mentioning what it actually does. NEEO Link functions in either case, it’s just a question of priorization. And just as described in the message that pops up when trying to enable it - in normal setups performance is best with Wifi priorized (NEEO Link priorization disables). Thanks & happy weekend

      Like 1
  • I was running a large backup over my WiFi network last weekend and it rendered my NEEO useless. Brain nor remote managed to connect, meaning the app also didn’t work. The backup created a long and constant load but only NEEO suffered as this didn’t stop any other devices to continue working in parallel (also with relatively high loads such as streaming Spotify on an iOS device).

    I couldn’t wire the network drive but I could rather easily connect the brain through Ethernet, solving the connection of the brain and enabling use of the NEEO app. The brain was still dead in the water though and the NEEO link proved unreliable (which I imagine is why by default it is off, otherwise, and if handover with WiFi worked well, it seems like a no-brainier to leave it on ...) and after the backup finished I needed to deactivate the NEEO link prioritisation and restart the remote.

    This is the first time I had major connection problems and I knew the backup was at the source of the issue. I will also leave my brain permanently Ethernet connected from now on. Still odd brain and remote were the only devices suffering from this.

    Like
    • Geert Van Der Linden did you do the backup over WiFi? If so then there is little to none airtime available. Keep in mind that your iPhone will use mobile data when WiFi is to bad to use.

      if a packet gets dropped and no reply is received then the remote will eventually say it’s not corrected.

       I’m not sure if the guys can do anything here but it’s certainly interesting. I believe some more testing could benefit as from the remotes perspective the connection is bad and subtle changes might improve handling in such cases. Things like retransmits etc.

      hopefully NEEO link will be more robust in the near future as I would rather have everything on full NEEO link opposed to WiFi.

      ill do some testing myself, I can limit bandwidth to individual WiFi clients on my network so giving the remotes a hard time should be easy.

      Like
    • Niels de Klerk yes, the backup was over WiFi ... lasted more than two full days.

      You’re right that the phone will switch to cellular if WiFi is not good, but my iPad is WiFi only and my daughter had no issues streaming cartoons on that during the backup so my basestation was giving plenty airtime to other clients.

      Until the latest firmware update I had the neeo link on, cannot say how often it switched back to WiFi but battery life does seem to suffer a lot from prioritising WiFi.

      I’ll do some more testing too and report back should I learn anything new.

      Like
    • Niels de Klerk 

      finally do you eve recommend to set Prioritize NEEO Link on ?

      Like
    • Yellow Sky for me it works great in our bedroom but doesn’t work that great in our living room. On one brain I enabled it and disabled it on another, I’m not sure what the other brains are set to.

      Long story short it depends on your situation. I would say it’s best to just test. It can save quite some power.

      Like
Like4 Follow