Arris VIP4302W - Stupid device :( w/ back button behaviour

My IPTV vendor Telia uses Arris VIP4302W boxes for the service. It's found from NEEO database but it's "stupid". Is there a possibility to get this smarten up so I can get rid of that annoying "stupid" screen?! I have tried to find the IR codes for this device but at till this point no luck. :(

Thanks in advance!

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  • If you find discrete Codes for Power on and Power Off, yes it can.

    Second solution is: Does any other Button powers up the device? If so, check witch one does so and Check ho fast after pushing of this button the Power Off work. Then the Device Driver team is able to provide a macro and unstupify your device! If you found a solution, you can mention Andy (with an @ infront of, and Pick the Guy with the Black Grey Picture), then he can implement the changes and your device is not stupid anymore.

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    • Markus Mahr 

      I tested both IR (Harmony Elite) and bluetooth (original Arris remote) and I didn`t found any other than POWER button to power up the box. Does this mean that now my only hope is that NEEO will enable bluetooth for Arris VIP4302 box? Or someone else founds if there are discrete power on and off codes?

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    • Miikka Myllylä A last possibility is to ask the Manufacturer if they give you discrete codes or if they build in some. Else, the wait for Bluetooth or TCP/IP Control (trough the SDK) is the only other possibility. i think, that the device is also very new on the market, since i don't find much infos about the device itself.

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  • Hi Markus,

    Thanks for the quick reply. :)

    Actually I believe the Arris box uses bluetooth with the original remote but the box also accepts IR signals. I have the original remote as well but at the moment I'm using Logitech's Universal Remote (Elite?) which uses IR-codes for Arris.

    Btw. Is there a possibility to connect NEEO via bluetooth to Arris? I have seen some discussions that bluetooth might be coming but is it limited to some special cases like PS4 etc.?

    Or should I just test 'secondary solution' to see if I found something? :)

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  • When there is no other command that turns on your device, we can not come up with a macro right now that fixes this. We are looking into technical solutions however, there are different approaches, like using HDMI CEC or Bluetooth. We are also working again on the behavior of the stupid devices. I can not yet tell you exactly when these changes will be released to the public, but it is sure that what you are seeing right now is not our final solution.

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    • Patrick Thank Patrick!

       

      As I wrote earlier this IPTV box uses normally bluetooth (I think) with the original remote (it's not IR that I know). However I have used Harmony Elite which uses IR-codes so the box can handle two different kind of control methods. Unfortunately I didn't find any other button to power on the device than power toggle. So hopefully NEEO can use bluetooth to connect into this box as I don't have video AVR in this setup so HDMI CEC would not help me. 

       

      One other question Patrick: I noticed that when using the NEEO remote's hard buttons to control this Arris 4302W box the hard button "BACK" is actually mapped to "EXIT" so when browsing in the menu structure from menu to submenu and back it's actually exiting you from the menu completely. It's super annoying as then You need to get back to that menu if you like to check something else. Basically it destroys the browsing experience in the submenus. I know (since using and mapping the keys for Harmony) that there is a separate command for BACK and EXIT. My suggestion would be: that short press it would send BACK IR code and with long press it would send the EXIT IR code. As I didn't find a place to edit the keys by myself so hopefully You can if the change sounds ok to You guys as well. :)

       

      Just another note: I was about to report that MENU hard button takes me to GUIDE but then I noticed that by pressing the MENU long it opens the menu. Which is neat. But I didn't have a clue about this until I accidentally did it. :)

       

      Anyway. BIG thanks to amazing build quality and on the top unboxing experience! :) Hopefully we get these small things in place soon so then I can finally say goodbye to the Harmony and start thinking about getting another NEEO for upstairs setup. :P

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      • Patrick@NEEO
      • Community Manager
      • Patrick
      • 2 yrs ago
      • 1
      • Reported - view

      Miikka Myllylä Thanks a lot for your understanding. Chances are pretty big that we can handle that device over Bluetooth in the future. I want to be honest though, we won't be able to implement this within the next few weeks.

      Could you quickly to a test for me just to make sure we don't change anything wrong. Could you add the "Exit" and the "Back" command as shortcuts and test how these behave? The "Back" should do what is assigned to the hard button, if that also exists the menu completely, then we have really inverted this and we will fix that immediately. I just want to make sure this is not a mapping issue.

      We usually try to assign the commands to the short presses which are most commonly used during daily usage. For the menu button, we think the guide will be used more often than the menu. 

      Like 1
    • Patrick 

      About the bluetooth. I understand and therefore I added the power toggle command into the recipes so I don't need to mind those "stupid" screens anymore. So it's "fixed" for now. ;) 

       

      Thanks for taking the deeper analysis for this device! I added the back and exit as shortcuts as You suggested but they behaved exactly the same, exiting the menu completely if I'm in submenu. :( So You might have something odd going on in the database for "back" IR code?!

       

      I needed to check my button settings for my Harmony Ultimate (not Elite, sorry) and as You can see them from the screenshot (attached) it's like I remembered. I have mapped back for short press and exit for long press and it's working ok in IPTV (Arris 4302W) menus. So when "exiting" the submenu short press (back) brings you to the previous menu page and not exiting the whole menu. With long press it jumps out immediately from the menu structure.


      Comment for the menu (and guide) button. I understand Your reasoning behind and agree although in this IPTV service under menu you have your Network PVR (cloud TV recordings), Netflix, VOD rental service, Subscription VOD's like HBO; Viasat sport channels etc. and of course guide etc. point here = under menu there are a lot of services which I use daily (often a lot more than guide) and not just settings which you set up once. But in the end the current behaviour is ok as it is but it could be also the other way around as the button says menu and not guide!? When You know/learn that the long press takes you to the menu then it's ok but how can you is my point here!? :) Well as I wrote earlier I was about to create a report for this since short press took me into guide and not to menu but then accidentally I noticed that long press gives me the menu and that's it. I'm ok but I'm not sure are all the other Arris users as "lucky" as I was? Maybe have some kind of short tutorial with these kind of cases when you start using the recipes the first time e.g. under menu you can find guide and with long press you get menu etc.?

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    • Patrick 

      Hi, any news regarding this back button behaviour? It's really annoying at the moment 'cos you need to start all over browsing the menus if you need to press back even once. :(

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      • Andy
      • Andy
      • 2 yrs ago
      • 1
      • Reported - view

      Miikka Myllylä 

      I just saw that this was never answered. I'm sorry for this!

      I have checked the driver, there are two different codes added for EXIT and BACK. Can you please check for an update and test if you see still the same behavior? Thanks!

      Like 1
    • Andy  Hi,

      This was fixed in last big update. :) Thanks!

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  • Hey,

    Got this box recently with Telia and have been doing some research.

    The remote defaults to Bluetooth but actually has IR capabilities as well.

    A quote from someone who managed to find this: 

    The trick to learn the IR codes from the supplied remote is to unplug the Arris box. If there are no box that can connect via bluetooth, the remote switches to IR. Then I was able to learn the remote codes via IR learner. 

    Person above added the codes to iRule app (now defunct?), so they might be available somewhere.

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      • Andy
      • Andy
      • 1 yr ago
      • Reported - view

      Bob J 

      Many thanks for the info. The box already works fine with NEEO. But there are no discrete power commands. This was a big issue back then with NEEO. But the software improved and this no longer a problem. Thanks anyway!

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      • Bob J
      • Bob_J
      • 1 yr ago
      • Reported - view

      Andy What's a good way of adding it today? I've tried following the instructions but the CEC doesn't seem to work for me at all.

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      • Andy
      • Andy
      • 1 yr ago
      • Reported - view

      Bob J 

      Just click on "Skip" when the CEC steps are not working and choose "Assumption Mode". That will work fine.

      CEC would just track the power status. Also, you would need to connect the brain, box and TV with CEC capable cables and all these devices need to be CEC capable and have CEC activated.

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