IR Performance issue - Dyson AM10

The IR performance seems to be really weak (as mentioned by others before) I have created an new topic as requested in other topics with a picture showing the situation. The extender is visable on the left side and also works (TV is 30cm left of it) the Dyson AM10 is not receiving the signal even its like 1.5m in distance and the fan is facing into the direction. Any Ideas?

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  • Stefan Thanks for the image and sorry for the late reply.

    IR can be really picky, not only on the sending but also on the receiving side. In your case, I do assume the height difference may be causing the issue. Just for a test, could you either put the emitter on the ground or lift the fan a bit?

    Another option you could try is switching the emitter and the NEEO Brain. Do you have the NEEO Brain in the cabinet? The NEEO Brain does emit IR in more directions, especially downwards which the emitter does not.

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  • Dyson AM10 can be installed, but it does not work. The IR transmitter can be placed next to the AM10, no reaction. With the supplied Dyson remote control everything works fine, but not with NEEO.

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      • Beat M
      • IT Application Manager
      • Beat
      • 11 mths ago
      • Reported - view

      Patrick

      With the new firmware (Release 0.48.35) it is possible to switch on the Dyson AM10. Thats it, nothing else still not work. As a workarround it should be at least possible to turn on an off the AM10. so i could switch it on and off in an receipe.

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    • Beat M 

      Just saw that this was never answered. We have tested this device on location at Friday. Everything works fine. There may be an updated driver existing in the meantime. 

      If the device still doesn't work, try deleting and re-adding the device. Thanks!

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      • Beat M
      • IT Application Manager
      • Beat
      • 13 days ago
      • Reported - view

      Andy 

      I updated the firmware, i deleted the device, i rebooted the device and then i re-added the device. It's still the same! sometimes the AM10 starts but that is all. It is not possible to do some further actions.

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