Cannot setup: Ethernet Required

After years of waiting I finally received my Neeo! I was really excited to set it up until I saw that an Ethernet connection is necessary for setup.  Sadly and annoyingly I have absolutely NO WAY of setting up my Neeo as I do not have a router/Ethernet.  I live in a two-flat apartment that offers free wifi (no access to a router).  I am extremely disappointed that wifi setup isn't viable for a hi-tech remote that is supposed to make things simpler.  

Can anyone at Neeo please tell me how am I supposed to setup my remote without Ethernet???  This is unbelievable...not happy one bit. If there's no feasible way of setting up the remote wirelessly I would kindly ask for a full refund since I have no use for it.

 

Thank you,

-Gio

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  • Gio You just can buy a Switch / Router with DHCP capabilitys, set up the Remote and send the Router back to e.g. Amazon.

    That a Phisical Connection is required was written on the Spec pages of NEEO for a very long time now. Maybe you also have access to a friend and a router and can setup the Unit there. Else, write a mail to support@neeo.com to ask for the Refund way, because you are not able to set the unit up.

    Currently there is no way to set it up without a Wired connection. This featuer will come with a later Firmware but is not implemented in the current release.

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      • Gio
      • Gio
      • 2 yrs ago
      • Reported - view

      Markus Mahr Thanks for the insight.  I guess that is my only option for the time being. 

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  • Like Markus said, try to just ask whoever has the router to borrow it for 5 minutes. You will have to physically set it up at the router. Once it is done, it will use your wifi network forever. So it is a one time thing.

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  • Just a quick update I was able to setup my Neeo via a wifi extender.  Markus Mahr thank you for the suggestion.  Only wish someone from Neeo would have responded.  

     

    Surprisingly my setup went smoothly, however, the only issue is that my AV Receiver (Yamaha HTR-6230) is not supported.  I have already reached out twice and requested for the inclusion of this device.  Hopefully it gets added sometime soon (PLEASE).

    Like 1
  • Sorry, I must have somehow missed your post, or  Markus Mahr was just quicker than me.

    I will have our device driver team add the device. They will let you know once that is ready.

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      • Gio
      • Gio
      • 2 yrs ago
      • Reported - view

      Patrick thank you. Look forward to having this added.

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      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      Gio 

      Your device was just added! It should appear around 1PM CET. Please let me know if you have any issues with controlling this device! Thanks!

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      • Gio
      • Gio
      • 2 yrs ago
      • Reported - view

      Andy great, thank you!

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  • Gio That is nice to hear. I guess the main trouble why Neeo hasn't reach you was the weekend. Maybe you are willed to share witch WiFi extender you have used, so others in the same situation can get the same one and Setup their NEEO.

    I'm quite confident, that your device will be added from Andy .

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  • Great idea Markus Mahr !

     

    For those of you who do not have access to a router/wired home network for whatever reason but do have access to WiFi you can use a WiFi Extender for initial brain setup, which provides an Ethernet connection.  Below is the information on the WiFi extender that I purchased:

    TP-Link AC1200 Dual Band WiFi Range Extender, Repeater, Access Point w/ Mini Housing Design, Extends WiFi to Smart Home & Alexa Devices (RE305)

    https://www.amazon.com/TP-Link-Extender-Repeater-Housing-RE305/dp/B01N8ROH7G

    I highly recommend this plus it provides a stronger WiFi connection.

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