Amazon fire Cube

With hdmi and Cec functions on both tv and amazon fire tv cube, NEEO is not able to find the amazon fire tv cube. Please advise. 

Reply
13replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Far Zad Currently the FireTV support is stated EXPERIMENTAL means that it has issues that are known.

    I will pull in Patrick Jeff and Ingrid so they can declare with the programmer what is neccessary to provide the FireTV Cube to be supported.

    Like
  • Far Zad Hi, thank you for reaching out to us. I've checked this with the team and the Amazon Fire Cube will be supported with the next firmware release, which will come soon. Don't hesitate to contact me if you have any further questions. 

    Like 1
  • Thank you Ingrid , I am very excited about NEEO. I set up my TV I can get the basic functions such as volume and pause play but I can’t go to the TV menu and settings , is that normal ?

    Like
    • Far Zad This probably comes from the Brains position. Could you try placing your NEEO Brain closer to your device, to send more IR signals. You can also try repositioning the additional IR emitter. If you have IR bookshelves or TV rack, try moving the brain or the IR emitter in the rack, or on the rack or place the IR emitter on or behind the device. The NEEO Brain emits IR in 360 degrees on the top and on the bottom of the NEEO Brain.
      Can you also provide me with the manufacturer and model number of your TV that we can check the commands? Please keep me updated if this solved it. 

      To get to your TV MENU, please press long on the menu button. A short press on menu button opens guide. These are default settings for all TVs and set-top boxes.

      Like
  • Thank you Ingrid. My tv is vizio E65-e1. The long press did the trick :) thank you for that. Short press didn’t don’t anything I guess because it’s smart TV and I use apps. Let me know if you find out anything else. Thank you. 

    Like
  • Hi,  Far Zad. Fire TV cube is now supported with the latest release 0.51.13. Have you already updated your NEEO? Please let me know if Amazon fire TV Cube works for you now. 

    Like
      • Anand
      • Anand
      • 1 yr ago
      • Reported - view

      Ingrid  Hi Ingrid

      Fire TV cube is not working for me, can u let me know the steps, i can only find fire TV but that is also not working

      my Neeo is on version 0.51.13

      Like
    • Hi, Anand. Thank you for reaching out to us. The actual commands are sent to the FireTV from NEEO over an HDMI CEC cable.

      • It is required that the NEEO Brain is wired with an HDMI CEC capable cable to your AV Setup (you can use any available HDMI Input, all devices will “talk” to each other via the HDMI bus).
      • The involved devices like your TV need to support HDMI CEC.
      • HDMI CEC needs to be enabled in the settings of the FireTV
      • Most modern TVs have the option to keep HDMI CEC active, but disable the automated power syncing anyways. If you have that available - this is the recommended setting. 
      • If you don’t have the option in the point above, we recommend disabling HDMI CEC on your TV. HDMI CEC commands are still passed through.
      • We also do recommend to disable the automated standby on the FireTV as some versions do not support wake-up via CEC.

      So, please make sure that you have a physical connection between the NEEO Brain and the Fire TV via HDMI CEC cable. As we already got a lot of reports where the HDMI CEC cable was not working, please also try to use another one. 

      Like
      • Anand
      • Anand
      • 1 yr ago
      • Reported - view

      Ingrid Hi Ingrid,

      Done all the above and even replaced new cable, still does not detect the FIRE TV CUBE

      It is used to work before firmware upgrade, not it is not working

      Like
    • Hi, Anand. That's very interesting as we officially support Fire TV Cube only recently since 0.51.13. 

      Release Notes

      Release Version NEEO Brain: 0.51.13 

      Release Version NEEO Remote: 0.51.13

      • Added Fire TV Cube support

      So, do I understand correctly that you are not able to find and add your Fire TV cube (Amazon Fire TV) any longer? Is your Fire TV Cube connected to an AVR or directly to your TV? Have you already tried to restart your NEEO Brain after you've used another HDMI CEC cable? Did you plug the new HDMI cable in the same port (e.g. HDMI 1) as before? Are there any Fire TV updates available? When did your Fire TV stop working? (After adding a new device? Change anything in your settings?...) Could you also provide me with your NEEO hostname which can be found in the About section in your NEEO app settings? 

      Like
  • Yes it works now thank you. 

    Like
    • Far Zad Great! 🙂 Glad to hear! I'll then mark this thread as solved. 

      Like
  • Hello, I can not locate amazon fire cube on device list. All that shows up is amazon fire tv which does not work as it can’t locate device. I used to have a fire tv which worked with remote and then a few months ago it stopped working and hasn’t worked since. I now upgraded to amazon cube and it as well does not work. I checked and I have HDMI CEC cables connected from brain to tv and from fire cube to tv and yes it is enabled on both tv and cube and my sound bar and other devices work fine with eachother so that’s not the issue. The issue is there is no cube device in the database to select. Can you please help as the whole point of spending the money is to have one remote and have been stuck with two for about 6 months now. Thank you!

    Like
Like Follow