Remote is not connecting

Hi, is there any support?

 

i love my neeo, but since 2 days the remote is not connecting to my brain.

After the loading interfaces it is goong to the oh no screen.

attached 2 Screenshots... 

I have tried to reset the remote, but this doesnt helped.. any ideas?

 

thanks

Marcus

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  • Marcus Meding Hi,

    First sorry for my English.

    i haved the same problem for few times and i solved the problem, got to settings in the app and load an older backup.

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  • Mate,

    Do the following and will resolve your issue "more than likely"

    1.  Power off remote.  

    2. Press and hold power button and back button from off state untill the device returns to a welcome screen.

    3.  Power cycle your brain. 

    4.  Once brain is back online (solid white led and can access via mobile app). Follow the welcome steps on the remote to pair the remote to the brain again. 

    馃憤

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  • This doesnt helped. My remote stil tells me oh no! I have to retry.

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  • And i can only load 2 backups in the app; both are not working

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    • Marcus Meding Hi,

      did you try ptp?

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  • What is it?

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    • Marcus Meding ,

      PTP means Pull The plug. Make sure the power is off so not connected anymore. Pull the plug out of her! After at least 10 minutes it is time to put the plug back in. And test again.

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    • Marcus Meding ,

      are you from Germany?

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    • Tolga Aydogan  ja

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    • Marcus Meding Hi,

      ich versteh nicht warum du nur 2 backups hast, siehe bei mir. 

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  • Also ptp, stecker ziehen, 10-15 minuten warten und dann testen

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  • Ich bekomme in der app diese Mitteilung;

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    • Marcus Meding 

      Bekommst du Mitteilung nach dem Neustart vom Brain?

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    • Tolga Aydogan ja

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  • Marcus Meding ,

    das ist echt komisch, ich w眉rde an deiner stelle jetzt den brain rooten und dabei wird die Firmware neu aufgespielt und denke das dann dein Problem gel枚st wird. 

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  • Falls du nicht wei脽t wie man es rootet, geh oben auf dem discord link, da wird alles erkl盲rt.

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    • Wo finde ich den link?

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