Can't Setup my neeo

Ich tried Tobi Setup my neeo but I cannot login to my account. What's wrong? Horrible if you are waiting 2 years and it starts with an error....@Raphael Raphael @

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  • Why do I have now 2 accounts with the same email?

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    • milo Because NEEO Remote and Planet NEEO are not on the same Credential System. So you need to setup a account for NEEO Remote and one when u want to use planet NEEO.

      So users are not fored to be used both!

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  • Okay. Pleased Note thus somewhere. How do I load a customer device for example Kodi on to neeo. And how do I perform a complete factory reset to begin from the very beginning again?

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    • milo To perform a factory reset, you go into the menu select NEEO Brain and scroll to the buttom, there you find Remove all data (reset).

      To Use Kodi, it currently depends on the hardware u are using and witch IR-Remote you linked. Can you provide further details? IF so, somebody for sure can tell you witch device you need to add to use KODI. Native Support is not yet available in the current Firmware.

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  • I am using yatse on android right now. Markus Mahr

     

    How do I upload a customer provided device driver to my neeo from the list?

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    • milo Currently the SDK Drivers need to be run on an external Unit. Means you need to setup an RaspberryPi or else with node.js to get them to work. This will change in the future.

      Did you try to add the MCE Remote? Witch hardware did you use? What is the manufacturer for that?

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  • Also my Yamaha rx-v581 is not supported? Raphael Markus Mahr correct?

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    • milo for adding new devices, logos and Correct something related to IR Dataset, Andy is responsible. I'm confidet, that he will reply as soon, as he have new info about implementing your device!

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      • milo
      • milo
      • 2 yrs ago
      • Reported - view

      Markus Mahr it's an Intel Nuc with libreelec

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  • Andy can you please implement Yamaha rxV581 available receiver?

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      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      milo 

      Your device is already included to our database. Please search for RX-V581 - including the dash. Thanks!

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      • milo
      • milo
      • 2 yrs ago
      • Reported - view

      Andy please Implementierung ue40es6800s Samsung tv

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      • milo
      • milo
      • 2 yrs ago
      • Reported - view

      Andy Andy No IT IS not corectly implemented....I can't change the input to hdm1/2 etc. Please fix it

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      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      milo 

      We have just added this device! It will appear around 7PM CET.

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      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      milo 

      This was just fixed! The new data appears around 7PM CET. Please update your device according to this guide. Thanks!

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      • milo
      • milo
      • 2 yrs ago
      • Reported - view

      Andy Thanksgiving for Implementation. But can You remove the unnecessary Icons Like Input phono an so in Front the start Page? They Just there wasting the Screen with doing nothing

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  • Markus Mahr Andy Raphael  I added devices but no device is visible on the home screen. The remote tells me "please add device in the app" and the app tells me in the home screen "add devices" ??? But in the device list there are devices

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  • It is frustrating....please add a question add the end of the "add devices" if the device should be hidden or visible......it is not really clear

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  • Next Point.....can't reset the zwave neeo zwave Controller Raphael  Andy Markus Mahr i included it to my network as second controller then removed it once due to some additional devices I liked to add to my primary controller. Since then it is impossible to reinclude the brain to my network. And if I say reset the brain zwave Controller  it says not possible.

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      • milo
      • milo
      • 2 yrs ago
      • Reported - view

      Andy Patrick Raphael can You please give an advice Here???

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      • Patrick@NEEO
      • Community Manager
      • Patrick
      • 2 yrs ago
      • Reported - view

      milo Do I understand that all problems above have been fixed, or that you have found a solution for these?

      We have had that feedback from a number of users and we have already looked into this: It looks like the actual message that the reset of the z-wave chip is wrong and in the background, the reset is still done successfully. Have you also manually removed all the z-wave devices from NEEO?

      What exactly happens when you try to include NEEO as a secondary controller again? Any error messages on either one of the devices?

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  • I removed everything but I can't include it into my network ....my main controller can't find/include the neeo.how can i start the exclude procedure of the brain?.... Any advice Patrick 

    Also the issue with the many useless Icons/Buttons fit the Receiver is Not solved

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  • Patrick Raphael Andy any News Here?

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      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      milo 

      Please excuse this. Patrick is the one that could help you. But he is in the US preparing for CES. I'll remind him again. Patrick

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  • Andy Patrick Raphael Niels de Klerk any News?

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  • Andy Markus Mahr Patrick Niels de Klerk Raphael any News??????

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    • milo I don't have z wave devices, therefore I can't help. The NEEO guys are at the ces in Vegas and Patrick was on holiday previous. Don't know when somebody will answer.

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  • milo I am not sure if I understand correctly what the current state in your setup is. Can you confirm this:

    "You have excluded all Z-Wave devices from NEEO. Now you are trying to include NEEO again as a secondary controller to your primary z-wave controller. You have also tried resetting the Z-Wave Chip on NEEO a few times, but it always says it cannot be reset."

    Have you also removed NEEO from your primary controller, or at least deleted the device? What brand and type is your primary controller? Do you see any logs on that side?

    Can you please add a screenshot of the advanced z-wave functions screen from the NEEO App?

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