Remote stuck cycling.

Hey, 

I've recently bought the neeo remote and brain, brain works fine with mobile app however when I tried powering on the remoteit forever remains inloading/cycling loop and won't do anything. Any help would be appreciated. Thanks

Reply
2replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Make sure you have three mac addresses, 2 for the BRAIN and 1 for NEEO remote are set up in your router if you have those settings then restart the router and also keep the BRAIN connected to rj45 cable. After a while reboot the BRAIN, wait for the solid white on the BRAIN then reboot the REMOTE. (You could also hold down the back and power buttons on the remote to start a fresh connection)

    If all the above don't work contact support.

     

    Eman. 

    Like
  • Hi,  Mohammad Ummair. Thank you for reaching out to us. Is your remote fully charged?

    Are you able to control your NEEO Brain with your app?

    Can you please try to restart your remote by following these steps: 

    1. Take your NEEO Remote out of the dock
    2. Hold the power button for 10 seconds
    3. Release the power button
    4. Hold the power button again until the screen turns on, should only be a few seconds
    Like
Like Follow