Brain won't stop flashing!

 Andy  My Brain won't boot. LED just keeps flashing. I had it powered down, and now it won't power back up.

Connecting Ethernet doesn't help. Pushing the button on top of the Brain doesn't help.

Is the server down?  Is the Brain bricked? Am I doing something wrong?

Help....!

 

Reply
15replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Bill Kaczmarek Does it flash white or red? Does it flash slow, normal or fast?

    Jeff Do you have any idea? 

    Reply Like
    • Andy it flashes normal pace, white.  For eight hours now.

      I did notice that if I hold the top button down when powering up that it will flash red.  But obviously don't want to do a factory reset if at all possible to avoid starting all recipes over from scratch.  So I didn't restart the app with the red flashing, but rather powered down again from the red.  Then powered up again to white flashing.  

      App reads "desperately seeking Brain", then "connect by IP"

      I'll reboot again now

      Reply Like
      • Andy
      • Andy
      • 1 mth ago
      • Reported - view

      Bill Kaczmarek 

      It only factory resets if you press this button while plugging it in. Hopefully you didn't do that, otherwise it is now reseted. 
      Hopefully Jeff has any ideas.

      Reply Like
    • Andy Still the same. White flashing, normal pace.  I've rebooted the network.  Still the constant flashing.  Tried many times. With or without Ethernet, always white flashing.

      Has Jeff quit?  No sign of him for weeks now.  You seem to be the lone ranger.

      I'm at a loss as to what else to do. I guess the ship is clearly sinking.

      I really appreciate all the help you've provided!!

      Reply Like
    • Andy  I direct messaged Jeff but still heard nothing. I can only guess radio silence means he has left.  The white light is still flashing. Pity there was no Backup/Recovery function.

      Reply Like
      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 1 mth ago
      • Reported - view

      Bill Kaczmarek Please email support@neeo.com. We can replace your NEEO via that platform.

      Andy You should know this already if the issue warrants a replacement :)

      Thanks,

      Reply Like
    • Jeff Nice to hear from you!

      Will do.  Any way to restore the recipes?? 

      And any way to back them up in case this happens again??

      Thanks both!

      Reply Like
      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 1 mth ago
      • Reported - view

      Bill Kaczmarek We had an email migration and I stopped receiving notifications about PN, but hello! lol

      So, to my knowledge, the software team never fixed the cloud backups. They may be completely useless. 

      Reply Like
    • Jeff Oh! So there is such a thing, just maybe useless?  I've emailed for the replacement (will I hear confirmation that someone received it?). Once I get the replacement, how can I try the web backup -- if I got lucky and it works, it would save me a lot of hassle!

      Thanks again!

      Reply Like
    • Jeff Andy Can you help get their attention? I've written a couple of emails to support@neeo.com without any acknowledgement. The brain still only flashes white. A replacement would be terrific. Thanks!

      Reply Like
      • Andy
      • Andy
      • 1 mth ago
      • Reported - view

      Bill Kaczmarek 

      Do you have the ticket number? Thanks!

      Reply Like
    • Andy no. How do I get one? I've written twice but heard nothing back...

      Reply Like
      • Andy
      • Andy
      • 1 mth ago
      • Reported - view

      Bill Kaczmarek The last email we got from you was from October and November 2018. To which email address did you write the email. And with which email address did you send them?

      I'm sorry for the trouble caused. We'll try to sort this out ASAP.

      Reply Like
    • Andy I typed support@neeo.com and it populated with Rafael's name as shown - though I've removed Rafael from my address book. I assumed Rafael was just a text label, but maybe it routed based on that??

      EDIT: removed image due to personal info.

      Reply Like
    • Andy  Sorry, Andy. Finally got a number...  29182.   Thanks!

      Reply Like
Like Follow