De'Longhi PAC AN125HPEK IR Support

Hello,

I was trying to get my air conditioning unit to work with the Neeo remote and couldn't find this model in the device list.

How can I get the device IR Code or put a request to add this device.

 

Thank you,

Chris

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  • Hi,  Chris Miller. Thank you very much for your request. I've forwarded this to the driver team! They will come back to you as soon as possible. 

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    • Ingrid I have yet to hear of anything here, any updates?

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  • Any updates here?

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    • Chris Miller Hi, I'm very sorry for my late response. Unfortunately, the driver team had troubles to find the correct codes for your air conditioner. They are working on it and will come back to you as soon as they have any update. I'll also tag  Andy of the driver team, that he will be aware of this. 

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    • Ingrid Any updates here? I requested this device to be added when I ordered it during the kickstarting time period and had to re-open another ticket which is this one.

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    • Hi, Chris Miller. According to the driver team, your A/C device is mode based. That means if the temperature is e.g. set at 28°C and you send e.g. a FAN command via a full Live IR Test and the temperature drops or raises at the same time, it's mode based. Currently, NEEO is technically not able to support mode based A/C devices. I'm sorry to have no better news for you at the moment. You can also read more about A/C devices here

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