Sony XBR55x850b Support Please

So I'd like to know if I'm the only person having issues with this TV. Following issues:

1) I have an 850b but had to use the 850c profile to get directional buttons to work

2) most inputs on both the b and c profiles were wrong and or missing

3) missing the "options" button on both b and c profiles to adjust cell light brightness etc.

 

furthermore my right direction tactile button doesn't work half the time..

if the shake the remote lightly, there is something moving around inside. 

 

Please help to to resolve these issues

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  • Thanks a lot for reporting, our device driver team will let you shortly when that is ready for testing.

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  • Malcolm Cox

    Thanks for the request!

    We are working on the 850. It should be fixed by tomorrow.
    Concerning the Sony TV, did you test the other commands? I just saw that there is the wrong driver attached to this device.

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      • Malcolm Cox
      • Neighborhood Home Theater Guru
      • Malcolm_Cox
      • 1 yr ago
      • Reported - view

      Andy Hey, thanks for the quick response. Its very hard to tell. Some commands work while others do not. I did not make a list yet. I can if you would like. However as mentioned I have an 850b TV and am currently using the Neeo profile (sorry if that is not the right nomenclature) for the 850c TV as it works "a bit" better. Not sure if a list would help all that much as there is mis-matching going on already as a workaround. 

       

      You can disregard my comment on the inputs. That issue is actually with Neeo and my Pioneer SC-LX801 AVR. Inputs names do not match, some inputs are missing, important buttons missing etc. I have started a separate thread for that issue. 

       

      Here to help. Hope to hear from you soon. 

      Reply Like
      • Malcolm Cox
      • Neighborhood Home Theater Guru
      • Malcolm_Cox
      • 1 yr ago
      • Reported - view

        Andy Its important to note the "Options" button is missing from all of the 850 Neeo profiles. This is a heavily used button as it pulls up the main display settings. Especially for the home theater enthusiasts ; ) I would think inclusion is paramount. 

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      • Andy
      • Andy
      • 1 yr ago
      • Reported - view

      Malcolm Cox 

      Hi again,

      Your XBR55X850B should be fixed. Please update your device according to this guide: https://planet.neeo.com/t/h4td07/howto-update-a-device

      Thanks!

      Regards, Andy

      Reply Like
      • Malcolm Cox
      • Neighborhood Home Theater Guru
      • Malcolm_Cox
      • 1 yr ago
      • Reported - view

      Andy Well done! This seems to be working a lot better. I will keep you posted. I do feel like the tactile / hard menu button on the Neeo Remote should be switched to what Neeo is referring to in the shortcut options as "Menu Home" As it is set up now, the tactile menu button is pretty much useless. Any chance this can be switched? 

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      • Andy
      • Andy
      • 1 yr ago
      • Reported - view

      Malcolm Cox 

      Glad to hear!

      The MENU HOME button should be already mapped to the Menu hard button. A short press opens GUIDE. A long press opens MENU.

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      • Malcolm Cox
      • Neighborhood Home Theater Guru
      • Malcolm_Cox
      • 1 yr ago
      • 1
      • Reported - view

      Andy that works! Thanks for the amazing assistance. 

      Reply Like 1
      • Andy
      • Andy
      • 1 yr ago
      • Reported - view

      Malcolm Cox 

      You are welcome!

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