Complete Remote Shutdown

Hi,

I recently received my BlackCat Neeo. I have been using it for 2-3 days and suddenly the remote has stopped working completely i.e. it doesn't even turn on.

It was fully charged and in the charger when I left it last night and this morning it will not work at all.

I have checked the charger in different plug sockets in my home and it makes no difference.

I'm not sure what the problem is.

The brain seems to be working fine and I can use the phone app to control things.

Whilst using the remote in the past couple of days I did think the battery was draining quite quickly (i.e. 2% every 10 minutes or so when I was using it to control my tv cable box) and there was also a download symbol in the top right corner of the screen most of yesterday.

Has anyone else had this problem?

Any ideas what I can do?

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  • Pav this is a known issue and can be occuring in a very unlucky state. To reboot the Remote and get it back running, hold the Power key for at least 7 seconds, this forces the remote to shut down. then press the power switch for a short time this should bring the remote back to life.

    The issue will be adressed by the Team, i guess. Patrick

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      • Pav
      • Pav
      • 2 yrs ago
      • Reported - view

      Markus Mahr Thank you Markus. It has been revived!

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    • Pav could you make sure to enable neeo link.  This will greatly save battery life.

      to do this, open the NEEO app and go to SETTINGS then go to NEEO REMOTE. Here you will find the Neeo link option.

      in some rare occasions the remote isn’t able to turn on the display after it’s been sleeping for a while. I know they’re working on a fix but until then a power off and on of the remote is needed.

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      • Pav
      • Pav
      • 2 yrs ago
      • 2
      • Reported - view

      Niels de Klerk It was previously and still is enabled. After rebooting it, the battery life has been much better.

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  • Pav Glad you got the NEEO Remote up and running again. Could you let me know which firmware you are running on the NEEO Remote and Brain?

    The downloading icon you were seeing indicates that the remote was downloading a new firmware, which does use a lot of battery if it does that all day long, this should only take a few minutes. Did you get an update in the meantime?

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      • Den
      • Dennis_B
      • 2 yrs ago
      • Reported - view

      Patrick I'm having the exact same issue, but the power button method does not reboot the remote.

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      • Patrick@NEEO
      • Community Manager
      • Patrick
      • 2 yrs ago
      • Reported - view

      Dennis B In which state are you exactly? Remote trying to download but not shutting down? Or remote empty and all black with any sign of life?

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      • Den
      • Dennis_B
      • 2 yrs ago
      • Reported - view

      Patrick Remote black, completely dead, no sign of life for almost a week. I've given up hope for her.

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      • Pav
      • Pav
      • 2 yrs ago
      • Reported - view

      Patrick All updated and working fine now. However I'm looking forward to being able to program the buttons so that I can use it to control my recorded shows on my cable box more easily. i.e. when the forward and back buttons will be able to FF and Rewind my shows. Using the touchscreen to do this is not as easy/accurate.

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      • Patrick@NEEO
      • Community Manager
      • Patrick
      • 2 yrs ago
      • Reported - view

      Dennis B I see you have been in contact with our support team. I will have them reach out to you again.

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  • Mine also shut down. Can’t reboot. Black-cat NEEO. 

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  • Dallas Marley I have seen your other post .  If the support team was not able to help you out. Could you try switching the power supply and cable from your NEEO Brain over to your dock? I would really like to make sure that it actually is an issue with the NEEO Remote and not related to it not being charged.

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  • General step to force a reboot of the NEEO Remote

    - Take your NEEO Remote out of the charging dock

    - Hold the power button for ten seconds

    - Release the power button

    - Press the power button again and release it once the screen turns on

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