IR Learning Capability?

For those random devices or cases where there's IR functions not covered by what you've loaded in for a particular device, is there a way to just learn a custom command on our own (most universal remotes) without having to request it?

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  • Below is what has been put on NEEO Kickstarter page:

     

    Do you support [insert IR controlled device here]?

     

    If the device is not yet covered in our growing database of tested and supported devices, one of our features will be a built-in IR learning mode which allows you to record any remote controls commands during the regular setup process. So, yes, we do! :-)

    Last updated: Wed, January 14 2015 1:46 PM AWST

     

    Yes, u do! do NOTHING!

    Reply Like
    • owen.xie@gmail.com currently the requests are handled from within the team. normaly a request is open up to 48 business hours until it is implemented and will be pushed to the servers 4 -6 times a day.

      The Feature will come, but is currently not available. So if you have units that doensn't be supported, open up a new Topic and ask for inclusion!

      Reply Like
    • Markus Mahr yes, we know, and again, I express totally appreciating the commitment of the team spending the work required.

       

      But - it can take you, me, us, NEEO, only that far.

      E.g. I am amongst those that not only have an oddball device, it was also one (and explicitedly not as in "the only one") Andy could not get the required information, even providing the NEC codes did not lead to the required results so in the end I found myself sending my original remote to Solothurn whre they could reverse engineer the pretty much simple remote and return it.

      I dopted to use to send it via FedEx through our office account and also NEEO picked that courier for return because everyone involved in cross EU border shipments knows that using standard postal services predictably results in custom hold ups. But access to a Fed Ex account is surely not an option for everyone and honestly costs you quite a bit if you don't have special terms, I luckily have access to. Thus NEEO better should issue FedEx return slips in similar cases.

      It's clear to see this workaround will consume ressources on all ends and so my thanks go out to Andy specifically  taking care of my case and that my remote arrived just in time before our company closes for the season.

      But even with all the efforts it still was not all sunshine and roses for me. Aftre the driver was implemented I had to find my speakers are commented as "stupid devices" regardless of having dedicated power on AND off commands - reason is the driver is "missing" the input detection the unit is set to - just, those speakers don't even have an input selection, it's simply not there. Also the remote doubles to control a USB stick and 30pin iDock dongle both discontinued sinnce long. These devices support(ed) play/pause and FWD/BWD controls - which arte completely futile for the speakers but still have been included in the driver as a combined device for 2 different hardware units. And when unhiding the speakers, which is neccessary as the transmitting base requires no remote control but can seamlessly mix and stream 2 analog inputs, one digital in and Bluettooth. It's clear to see I don't neccessarily don't wan't to start a complex recipe when steraming either via Bluetooth or my Raumfeld multiroom system which cannot controlled by NEE anyway and so I require a "device" recipe which leaves me with useless controls cluttering the screen.

      Funnily, the same logic doesn't apply to my Samsung BD-F6900 where I have to add different "devices" one for the BluRay player part and one for the cable tuner part. So, here, I for some logic have to switch between recipes if I want to move between watching TV and optical media through the same source, instead of loading a disk and press play whisch is, btw. totally possible with my Harmony.

      Anyway, I completely understand that even the most avid commited support and engineers at NEEO cannot know about every device, combination threof, and implementation out there. But in consequence the propagated database driver concept manatory requires they surely depend on feedback from the userbase and need to react - and, in best case, of course accept and react. Now, again in my case, on asking to remove the stupid message (pun intended) and buttons with an updated driver I was told I would instead soon be able to hide that screen.

      You see where this logic in the end leads to: workarounds for workarounds instead of a polished thorough UX.

      If, however, I would have been told to be able to learn the 4 (!) buttons in a frimware presumably upcomming in Q1 (heck, Q2, it doesn't actually matter until I can control my Amazon FireTV over Bluetooth, really), I'd have been the happily and patiently waiting customer NEEO has educated me to be over the last 2 1/2 years and would have saved them ressources to spend on the final solution to rule them all instead of chasing rabbits.

      Reply Like
    • Klaus Grosser it sounds like we have similar issues with NEEO, except I don’t have access to a FedEx account ... so after five weeks with NEEO it is still completely useless. There are many things I would like but the most important one is IR learning. With that capability my NEEO would have been working from day one and I could be complaining about the “stupid” screens (pun intended indeed), the fact the extremely simple setup creates commands my device doesn’t even support (and which I cannot remove), whilst the ones it does support don’t work, etc.

      So for now I am left with “buy a new device that NEEO supports” or send us the original remote. How do people without FedEx accounts, or that actually use the original remote for that matter, send it? Please give us IR learning, I promise to share, in fact I would be delighted to share all my experiences with NEEO and help improve your database.

      Reply Like
    • Geert Van Der Linden No worry. IR learning is coming. And if they go with the same steps as they dit in the past it's only take an other 10 years.

      Reply Like
    • Geert Van Der Linden Andy Patrick :

      Standard postal services are an option too, of course, but with customs in/and out of Switzerland there is a good amount of risk those precious (because of apparently irreplacable) original remotes got stuck for weeks if not forever. Thus, I really feel NEEO should jump the gun and just issue FedEx Pick Up/Drop slips via Email or find another process as a customer service to these (according to Raphael) negligible few cases.

      Reply Like
    • Klaus Grosser I suggested sending IR learning equipment to us ... as to sending through normal post services, NEEO would have to give me an address first, waiting for a reply for two weeks now.

      Reply Like
    • Andreas Coradi I actually didn’t mind waiting these past years, but now that I finally have the damn thing it is very frustrating to see that it is useless. I asked to add a device a long time ago and sure enough it was added quickly.

      Today it still doesn’t work.

      Now, I understand NEEO cannot possibly live up to its promise of getting their hands on every device out there but I would have solved this in 2mins with IR learning.

      Reply Like 1
      • Andy
      • Andy
      • 1 yr ago
      • 1
      • Reported - view

      Geert Van Der Linden 

      I'm sorry if we have overlooked any of your messages! I have just searched Planet NEEO, but I didn't find any post about a non-working device from you. Please let me know which device you had requested and what doesn't work. We'll do our best to fix this ASAP. Thanks!

      Reply Like 1
    • Andy i’ve been in email contact with Jose Ortiz so far, I would be happy to post here too if that helps advance things. The two most critical devices are:

      1) My double stupid Wyred4Sound DAC-2 (no dedicated power on / off and no dedicated input selection). This device is in your database for quite some time (I asked for this myself many moons ago) but today it still doesn’t work:

      a) power toggle, volume up / down and mute work, none of the other commands work, IR learning would have solved that 5 weeks ago

      b) without state awareness NEEO is useless for me, not because the stupid screens annoy me (they do) but because all my devices are hidden in a cabinet. In other words, if I have to get up and open my cabinet, NEEO would not only fail to be a smart remote, it would fail to be a remote

      c) the extremely easy setup creates commands for dedicated input selection, which I know my device does not support! I signalled this several weeks ago to no avail, but more control of the UI is a general request, I am sure in most cases the widgets are very well judged and we will all be happy to find them. When they don’t, I would like to customise them.

      2) I have a non-branded HDMI-switch, no manufacturer or model, yet it has served me well for the past 6 years ... IR learning would have solved that too 5 weeks ago. NEEO has suggested I buy another switch or send the original remote. I suggested you send me the IR learning equipment and asked where I would send the remote. That was two weeks ago.

      Reply Like 1
      • Andy
      • Andy
      • 1 yr ago
      • Reported - view

      Geert Van Der Linden 
      1a) I'll contact Jose and see what the exact status of this is.
      1b) Maybe the "stupid screen" was misunderstood. You don't have to get up, just press the button on the touchscreen. Anyway, with the next firmware release, this will be history anyway. We will introduce a complete new power handling. You'll be pleased!
      1c) This is also planned. More customization will come for sure.
      2) We have a couple of Live IR tests that work for most of these non-branded HDMI switches.

      The Live IR Test works the following way:

      1. Navigate to the Settings Menu in your NEEO app.
      2. Navigate to NEEO Brain.
      3. Click on "Live IR Test".
      4. Enter into the text field the following code: fkCI8KzTRH, viwsG16dqq, ZCzEA8fCtV & 3bC4Ns2ntX
      5. Test the commands

      Thanks for testing!

      Reply Like
    • Andy 

      1a) Ok, the team managed to correct the power toggle and volume on / off commands so whatever needed fixing can surely be applied to the other commands too

      1b) No, it was not misunderstood, but without opening the cabinet I cannot see which of my stupid devices needs help. Currently my remote takes care of all that for me and in the odd occasion something goes wrong I open the cabinet and correct. This is surprisingly robust, I'd estimate that in my set-up it never fails on power states and maybe 1 in 100 on input selection. I learned from other posts that state awareness will be part of the next firmware release so I am eagerly awaiting that one!

      1c) Good, as I stated before, I am sure everybody here is willing to share all kinds of information on any customisations and help make NEEO the polished product it aims to become, if only we were given the possibility

      2) I will test those 4 codes tonight, no need to thank me for that, I want nothing more than to test and solve issues so I can start using my NEEO!

      Reply Like
      • Andy
      • Andy
      • 1 yr ago
      • Reported - view

      Geert Van Der Linden 

      1a) Which exact issues are remaining?
      1b) Okay, understood. The new firmware is coming very soon, so this should be fixed by then.
      2) These are hundreds of codes, thank you anyway for your persistence. 

      Reply Like
    • Andy 

      1a) From the top of my head the other commands my DAC supports are input previous, input next, dimmer, HT bypass and phase, you have included these commands in the driver already, but they don't work. Originally none of the commands worked so the team has already made some changes and now I have power toggle, volume up / down and mute. Input previous and input next are of course the most essential ones, without them I cannot switch inputs. HT bypass I use when using headphones as it triggers switching off my power amplifiers. None of the discrete input selection commands are supported by this device (I believe later versions did though I don't own any of them, so maybe you can create a separate driver for the Wyred4Sound DAC-2 DSD and later models and delete these commands from the current driver?)

      1b) I suppose you would have already said so if you could but I'll ask anyway, when is very soon?

      2) If it solves my problem I don't mind, would still be quicker than sending the original remote

      Reply Like
    • Andy 

      Wow, you weren’t kidding when you said hundreds of commands, were you! I diligently tested all 1.000 of them (to see if I would encounter discrete power on / off commands ... I did not) and found the following in the second set, so viwsG16dqq:

      4 = power toggle
      7 = previous input
      9 = next input
      10 = input 1
      12 = input 2
      13 = input 3
      14 = input 4
      15 = input 5

      I have no use for commands 7 and 9.

      A suggestion, such a needle in a haystack approach would be a lot easier if NEEO would automatically send all commands in the live test, say 1s apart. Once a command is found that works more detailed experimentation could confirm the right codes.

      As an example of customisation, I only use inputs 1, 3 and 5, so I would have NEEO only show those and rename them so I don’t have to remember my ATV is connected to input 5. I realise the cable salad and various recipes should take care of this but as discussed in a different topic (see “select remote option”) it would be nice to easily have access to all commands from a specific device.

      Now, if you can solve 1a) and create a driver based on the codes above, solving 1b), I have no more immediate need for IR learning (though I still strongly think you should enable it!).

      Next I can start making complete recipes and only have to wait for the next firmware update ... which I hope will include state awareness for both power and input selection! 

      Reply Like
      • Andy
      • Andy
      • 1 yr ago
      • Reported - view

      Geert Van Der Linden 

      Thanks for testing! We have added your device. It appears around 6PM CET and is called Generic 5 Port HDMI Switch 5x1.

      Regarding the Wyred4Sound DAC-2 - this should be fixed now. Please update your device again. The new data also appears around 6PM CET.

      Reply Like
    • Andy 

      NEEO can now control my DAC and HDMI switch!

      That means I have control over all my AV devices and can finally start testing recipes. Actually using it will be when the firmware update lands. Assuming you cannot confirm when that will be, can you confirm this would cover state awareness for both power AND input selection?

      Until customisation arrives I have some comments on the DAC controls. The latest update created some duplicate discrete input commands. Additionally, none of the discrete input commands are even supported by my device! Well, except HT bypass if you consider that an input selection, so could you remove all others from the automatically created screens?

      Reply Like
      • Andy
      • Andy
      • 1 yr ago
      • Reported - view

      Geert Van Der Linden 

      Glad to hear!

      Unfortunately, the new firmware covers power awareness only.

      Reply Like
    • Andy 

      I regret to hear that.

      Imagine me saying the following to my wife: “look honey, I’ve got a NEEO, it’s the one remote to rule them all. If you want to watch television all you have to do is click on the TV button. Don’t worry about the message about a stupid DAC. Yes, I realise you don’t know what a DAC is, nevermind, it’s the thing with the three buttons and the blue letters. Now, after you push the TV button on this fantastic NEEO, you walk to the cabinet, open it, get on your knees and look at the DAC. All you need to do is turn it on and make sure it is on COAX2. At this point you better forget about NEEO, might as well use the buttons on the DAC. So if it is on COAX1 you need to push the right button, if it is on TOS1 you need to push the left button. Oh wait, if by any chance you land on HT bypass the amplifiers switch off, if that happens you still want to go to COAX2, then turn of the DAC and power it back on. Now, once you are down there, check that the HDMI switch is turned on. That would be the small thingy with the red leds. Once it is powered on put it on input 3. Ah, and also check the set top box is on. The thing with the white letters. Easy. What do you mean how much did I pay for NEEO? Did you see how cool this thing is?”

      Oh wait, there is another solution, I can swap my 1500$ DAC for a smart device. And buy a new HDMI switch. And complain to the cable company that their set top box is stupid.

      Oh wait, you can also push the TV button on the Logitech remote we’ve been using for the past 6 years and start watching television.

      I’ll give up on NEEO for the time being.

      In the interest of the users out there that only posses smart devices and an Apple TV 3, the previous and next chapter buttons are mapped to fast forward and rewind. I reported this already on January 6.

      At this point I really wish you had taken another year to finalise your product. People got used to waiting anyway.

      Reply Like 4
  • Hi Guys,

     

    my Neeo just arrived and I tried to put in the device code you provided a couple of weeks ago (for my Grimm Audio LS1r) , but it didn't accept it. Any Ideas?

    Secondly, Id like to include a tado heating system which is already included in my Home Kit, but has an own bridge, too. Anything you can point me to?

    Third: I have a JVC projector, think its a DLA-HD350. Are the codes available?

    Fourth: My projection screen has a nondescript reciever which reads only "433.92 MHz" Any chance to speak to it?

    TIA and happy x-mas

     

    -e-

    Reply Like
  • ekke said:
    Fourth: My projection screen has a nondescript reciever which reads only "433.92 MHz" Any chance to speak to it?

     The NEEO brain does't have a 433mhz radio but there are solutions that do that can then be included as a driver in NEEO. some hobying might be needed.

    Reply Like
  • Hi there, I've gotten some IR codes from the "dumb" devices Neeo team ain't prioritizing. Anywhere I can enter them so that we don't need to wait till Neeo firmware ver 999.99999999 before we can start controlling our semi-dumb home?

    P/s: The users really want it to be your priority, not your last resort.

    Reply Like
    • Ngai AC device smartening is coming in the next firmware. If you have a update to a driver than add a post. Normally changes are included the same or next day.

      Reply Like
  • Hi, same here : 

    I submitted my IR list to Neeo. They created the streamline devices but refused to create the custom ones, stating that this was not their policy and that a IR learning will be added.

    Ok. It"s like I buying a car and being told that the driving wheel is a feature that will be added later.

    Come on : please make the Neeo a credible universal remote with basics features before trying to innovate on user experience!

    Reply Like
  • Need some devices and unfortunately miss the IRLearning.
    Currently I miss the device "Numanaudio Unison Reference", how long do I have to wait now to see if everything works?
    Any cheap remote control can do such basic things better.

    Reply Like
    • Celica 

      IR learning is an often requested feature which NEEO will surely implement in the future.

      Andy has done a great job in adding new devices. While the current situation may not sound optimal, it should not be overlooked that having NEEO constantly updating the IR database has improved to scope and quality of the database benefitting all NEEO users.

      I am sure that Andy will get back to you soon.

      Reply Like
      • Celica
      • Celica
      • 1 yr ago
      • Reported - view

      Paul Spee 

      Just programmed my old "Logitech Harmony Ultimate One Touch Hub" for "Numan Unison".
      Not an hour later, most of it went as expected.
      It is a pity that the Neeo does not work, here I have to hope that it will be implemented at some point? :-(
       

      Reply Like
    • It was advertised as having this capability from when the kickstarter page went live, and is still there in the FAQ.

       

      Over 3.5 years later "sometime in the future" is no longer good enough. We need this capability.

      Reply Like
      • Kurt
      • Kurt.1
      • 1 yr ago
      • Reported - view

      RIchard Taylor 

       

      I agree, I pwn remotes they claim do not exist and I need to be able to control these devices.

      I m very disappointed .

      Reply Like
  • Although very noble and welcome, the biggest issue with the 'concierge service' is the none instant resolvability of any issues. 24-48hrs is not adequate if you are onsite installing a system and the last thing you need to do is program the remote.

    In an ideal world we'd pre-program the remote before heading to site but this is not possible for projects that have existing equipment installed or when timeframes do not allow.

    Our very first client project has run into this problem. We did the necessary checks to make 100% sure NEEO had the equipment in the database, but one of the equipment codes for source selection didn't work. This would be an easy fix if we had the learning feature, just like Logitech offers. Now it requires a revisit to site once we have a fix, which is a day's business lost

    Reply Like
    • InHome Media completely understand. For those kind of situation it will certainly great to have it.

      One thing that I disliked with other control product in the market was that, once’s IR learner used, codes were not shared with anyone an der knowledge is lost. We will try to on top of the normal features try to add a function addressing that, so the community thought will work for those codes too. One thing to keep in mind - the big majority or remotes do not feature the important codes like discrete inputs and discrete power commands. If done via the driver team you will get these implemented (where available) and timinings, available input and other information is being profiled. This is what in the end allows the fast setup which automatically generated the recipes.

      I suggest - if you would run into the same situation again - give us a quick call and we can create live IR codesets. That way you can test while you are onsite and we will all be certain the new driver will actually work nicely. Thanks for your feedback and thanks for being part of NEEO!

      Reply Like
      • InHome Media
      • Smart Home Automation & Cinemas
      • inhomemedia
      • 1 yr ago
      • 2
      • Reported - view

      Raphael 

      I agree with the losing of valuable data/info.

      I think an easy solution for this would be to force anyone learning codes to input some information regarding the device they are trying to copy from, maybe even some description notes or anything that would be useful to categorise. Then when the IR codes are confirmed to work by the user the info is sent through to NEEO and maybe even automatically listed on a section of the website for 'learnt IR codes' for others to browse. Others could then also confirm the success of these learnt codes if used by a simple yes no button. All this can be done from the app.

      Timings etc can be added just the same as Logitech allows. Discreet codes etc can sometimes be worked out, like pressing a home button to turn the device on rather than a power toggle.

      If the NEEO team was to work on any devices listed in the user learnt code section and make improvements, that could be highlighted an automatic email sent to the uploader and anyone who has provided yes/no feedback to let them know an update/improvement had been made.

      Pretty sure it'd be easy to implement and would improve user experience, cut out some work for the NEEO team and provide a far better system and user experience than anything else available by a very long way.

      I'll be sure to call the team next time, although not sure how the support hours work for the UK I'll look into it :)

      Reply Like 2
    • InHome Media I don't now, if you really require to be back on site, this depends on what actually needs to be done after teh code was corrected, but, when the driver gets updated, a small click on update driver (in very rare cases reboot the brain / readd the driver) occurs. And if the NEEO is setup to use the codes (that are now not working) then it should update itself after a Driver was updated. This way, you don't need to be on-Site.

      Neverless, a remote administration way would also be a nice feature Raphael ;-)

      Reply Like
      • Jeff
      • Head of Customer Experience
      • Jeff
      • 1 yr ago
      • Reported - view

      InHome Media We're here Monday through Friday 9 am to 5 pm PST. I also make myself available outside of those hours. I also check planet NEEO consistently :)

      Reply Like
    • Jeff Don't u think that a customer has no other choice but to contact u from time to time just to make a simple remoter to work is already a bad customer experience already?

      Reply Like
      • Jeff
      • Head of Customer Experience
      • Jeff
      • 1 yr ago
      • Reported - view

      owen.xie@gmail.com  Hello! We have a few different factors here :). If you own a device that we are yet to support and you learn the codes, we cannot share that knowledge with our community. If we search our database and add it on our end, we can share it and include all the correct timings too. 

      I totally see where you as a customer is coming from as well and agree too. At this stage, NEEO needs to be able to gather these drivers so they are made available for all of our customers and there's is more that happens behind the scenes than just us adding some codes ;).

      Thanks!

      Reply Like
    • Jeff 

      I respectfully disagree.

      I will not bore everybody with the details of my examples but It took me months to get all my devices working and I found that - understandably - you didn't have physical access to some of my devices, did not have the time, resources or even possibility to contact the manufacturers of those devices, hence zero optimisation, timings or any other behind the scenes activity took place, I got messages ranging from "buy a new device" and "mail us the original remote" to "try a 1000 - THOUSAND - IR live codes", and ultimately very little to nothing of my frustration benefited the community.

      All my devices are working now - and I am grateful for the help of the driver team to make that happen - but in support of those out there still suffering from lack of IR learning, I urge you to implement this as soon as possible.

      As suggested by others, I am sure that everybody on this forum would be welcome to share their IR learning experiences with NEEO and the rest of the community.

      Reply Like 3
  • The IR learning skills are urgently needed and if the data can then be made accessible to everyone, it would help everyone.
    As it is now, I would have to return the remote control.
    Here I am waiting for the Numanaudio support for 2 weeks :-(
    And now I have more new devices, which are not listed.
    Only the Logitech Harmony remains with me at the moment, although I need them in another room.
    Considering that only ~ 25% of all worldwide remote controls are supported
    and new ones come on the market every day, the learning function is the only sensible solution!

    Reply Like
      • Jeff
      • Head of Customer Experience
      • Jeff
      • 1 yr ago
      • Reported - view

      Celica Hi! Thank you for posting this and sorry to hear that you have been waiting for our IR team to add your Numanaudio for over two weeks now. 

      Not too sure if you were able to submit a request inclusion via our support page of if you requested here on Planet NEEO. In either case, I will help you with this ASAP. 

      Can you provide me with the full make and model of this device so I can have one of our IR driver team members add it? 

      Thanks!

      Reply Like
      • Celica
      • Celica
      • 1 yr ago
      • Reported - view

      Jeff 

      Andreas Marti (NEEO)
      has all the information and tells me that they have contacted Numan.
      Manufacturer: Numanaudio Model: Unison (Reference / Retrospective / Octavox)
      https://www.numanaudio.com/HiFi-Kompakt/NUMAN-Unison-Reference-Edition.html
      If you had the learning function, you could help yourself first and use the Neeo for what the thought is.
      How long you need then no longer disturbs anyone.
      So it's no help and you still have more than one IR control on the table :-(

      Reply Like
      • Andy
      • Andy
      • 1 yr ago
      • Reported - view

      Celica 

      That's correct. I have contacted Numan. I did not yet hear back from them. I'll contact them on Monday again. Thanks for your patrience!

      Reply Like
      • Celica
      • Celica
      • 1 yr ago
      • Reported - view

      Andy Hello,
      what about the "Numanaudio Unison" support?
      Or when will the IR learning ability finally come?

      Reply Like
      • Andy
      • Andy
      • 1 yr ago
      • Reported - view

      Celica 

      Still no response from them. Which exact Unison-series device do you own? Let me know. We'll try obtain the remote and learn the codes. Thanks!

      Reply Like
      • Celica
      • Celica
      • 1 yr ago
      • Reported - view

      Andy It is the "NUMAN Unison Reference Edition" (Art. No. 10032249)
      https://www.numanaudio.com/HiFi-Kompakt/NUMAN-Unison-Reference-Edition.html
      Here's the manual: https://www.numanaudio.com/out/assets/bda/65000130.pdf
      The remote control you can see on page 68.

      Reply Like
    • Andy can you do the same for the Entone 515 from Caiway? I can send you the original Caiway remote so you can obtain them. Then i don't have to use two remotes anymore. It would make me very happy. 

      Reply Like
      • Celica
      • Celica
      • 1 yr ago
      • Reported - view

      Andy Hello Andy,
      what can we do,
      You said over 1 month ago it takes ~ 2days
      to integrate the Numan Unison IR !?
      Unfortunately, until today, the IR learning function is missing.
      I do not really use the otherwise great Neeo! :-(

      Reply Like
      • Andy
      • Andy
      • 1 yr ago
      • Reported - view

      Celica 

      I have ordered such a device. As soon as it arrives, we'll learn the codes. I'm very sorry for the delay!

      Reply Like
      • Celica
      • Celica
      • 1 yr ago
      • Reported - view

      Andy another 2weeks, any news about Numan Unison?

      Reply Like
    • Andy hi Andy. I have a JVC LX-UH1 projector. I can’t find any NEEO device codes for this on your site. The IR remote is a RM-MH26. Can you help please? Roland

      Reply Like
      • Andy
      • Andy
      • 1 yr ago
      • Reported - view

      Roland Evans 

      Please excuse our very late response! We'll add this device ASAP!

      Reply Like
      • Andy
      • Andy
      • 1 yr ago
      • Reported - view

      Roland Evans 

      Sorry, just saw that this devices was already added.

      Reply Like
  • The excuses given for not exposing the IR Learning functionality the device already has (according to Raphael) are now moot.  There is no benefit in the driver team adding codes for legacy devices with IR remotes so I can't see the team dedicating a lot of time within the remaining 23 and a bit months the database is going to be available to us mere mortals.  Please enable this functionality before you leave your KS backers (and unfortunate retail customers) in the dust.

    Reply Like 4
      • Ngai AC
      • Ngai_AC
      • 8 mths ago
      • 3
      • Reported - view

      Bernard Cooper Pretty much Raphael's call for not including IR learning.

      Raphael said:
      why we have "prioritised" other functions

      The recent acquisition by Control4 have made it crystal clear that Neeo's focus is not the consumer – the priority is to garner big companies attention since day 1.

      The acquisition is not an uncommon move in the startup space, but a disappointing one. We, the Neeo ideology supporters are merely the donkey for him to ride on while seeking for the horse (Control4) of his desire.

      Thank god that Neeo is not an overly expensive mistake in life.

      Reply Like 3
      • Bernard Cooper
      • Software Tester / Tech Enthusiast / Disenchanted KS NEEO backer
      • Bernard_Cooper
      • 8 mths ago
      • 2
      • Reported - view

      Ngai AC Sadly this isn't my first rodeo when it comes to Kickstarter start-up companies getting bought out (voluntary or otherwise) by other companies.  At least those ones did so before producing the product so I got a refund rather than a product that had reached EOL (End of Life) before the backers even received it.  Tech crowd-funding campaigns are now dead to me after having a multitude fail or go silent in the past year (OSSIC, Bonjour, Yarra) and others which were outright scams from the start. 

      I was holding off unboxing my remote until it hit version 1.x. 

      Since that isn't likely to happen now (unless they open-source the code and the community takes over) I spent part of yesterday setting it up.

      Now that I've had a chance to use it, and see the potential, I'm even more irate at what has happened. 

      If we could at least get IR learning and/or a way to store a copy of the whole IR database locally then NEEO can hobble along for a bit longer once the servers go dark.

      I'm commenting on "resolved" requests like this in the hope that someone in NEEO/Control4 has a change of heart and decides to do good by the backers.

      Reply Like 2
    • Bernard Cooper I completely agree! The whole reason I backed Neeo was because of it's proposed IR learning capabilities. I've been a HUGE fan of that, especially seeing how far along the tech has come. I've seen it first hand with the Apple TV devices where it can learn and use IR signals from ANY remote. Everything from using your own personal remote to the Apple TV to controlling devices by emitting IR signals.

      When I backed Neeo, I said "Finally, a home automation remote with IR capabilities and a touch screen, within my budget." Now, I'm sorely disappointed. Especially with the announcement of Neeo being bought out. 

      If nothing ever comes of this, looks like I'll be breaking out my pen testing tools and trying to reverse engineer the firmware and libraries.

      SHAME ON YOU NEEO! I stuck behind you when nobody else did.

      Reply Like 1
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