Brain never detected after leaving / returning to home
EVERY time I leave the house and return the phone app is not able to find the Brain. Repeated attempts result in the same outcome: "Sorry, no NEEO Brain found.
However, the remote continues to work.
I'd sure like this to work. Since it is new, I am constantly wanting to add new favorite channels and new recipes. Except I can't since the Brain can't be found.
I tried repeating the entire process on the day I set it up. It would reconnect, but that is not a viable system if I have to repeat the entire set up every time.
Matt Lippmann Did you set Up Your NEEO BRain and disconnect it from the Network? Basically means, did you run on WiFi or on lan wired connection? What Firmware are your NEEO Brain and Remot on? Did you check, if your router still displays the NEEO (needs 2 IPs if connected with LAN and WiFi) and your remote(third IP when awake)?
Did you use DHCP for the Brain your telephone and the Remote? Is your WiFi set Up to let devices talk to each other and also to devices on your LAN or did you have VLANs setup?
I'm sure Patrick will follow up this Topic and reply with some additional steps to check and help, but these are fore sure asked questions that help to provide an idea what can be happening.
NEEO was set exactly as instructed by the app. First connected via LAN. Updated firmware, connected to WiFi then disconnected LAN. Should only be connected via WiFi as instructions say to do
Router allows devices to talk to one another. Several other devices on network do so.
Router and devices use whatever is default to connect.
router shows BRain when it connects to App only. Not when it isn’t being connected.
Matt Lippmann You are totally right, we need to solve that. Having to go through the setup every time is no solution.
I know you are running the latest firmware from other threads.
Could you describe your WiFi setup a bit more? Are you using a single WiFi Router or is that a mesh network with multiple APs? What kind of encryption are you using? Do you have a 2.4 and a 5Ghz network setup? That would give us a chance to reproduce this.
You say your NEEO Remote is still working in that condition. What that means is that there actually seems to be a network issue, not a NEEO Brain that crashes completely. Do you have NEEO Link enabled in the NEEO App settings?
When you just unplug your NEEO Brain and plug it in again, does it reconnect?
I sent you a personal message too for some additional tests.
making the wireless changes caused the remote to loose connection to the brain. reconnecting attempts result in the "oh no! Something went wrong! Failed to load." message.
Took at least 20 times to reconnect/pair the remote!!! I've rebooted. I repaired, "tried again", and powered off. Same irritating message.
"Something went wrong" message is not helpful. is it the network? Pairing? The remote? What?
Finally, randomly, remote connected.
solution has not worked. left and returned, trying to connect via app. same issue, can't locate Brain. as before, will likely take upwards of ten attempts, killing app on phone and rebooting phone in order to connect.
can this be because the brain can only handle one wifi connection? phone app vs remote?
this wouldn't matter if the remote could be used to make changes (recipes, shortcuts).
In addition to the brain continuing to disappear from the network, now the remote has started losing connection as well. Trying reconnect results in a failure to load the interface. I’ve tried repairing, restarting and rebooting. None of which works.
Add that to being unable to connect with and app and the entire NEEO system is down.
Matt Lippmann I hope you are all fine after your surgery.
We are analyzing this, but so far our developers have not found anything that would give a hint to the reason for which your NEEO Brain is losing its connection. Do you see any chance to plug the NEEO Brain into ethernet for testing if this makes a difference? This way we could figure out if it really is the WiFi connection or if might be caused by something else like a crashed service.
It would be nice if you could plug your NEEO Brain into ethernet again, then go into the settings and configure WiFi again, basically saying change the network, but then choose yours again. After that, please repair your NEEO remote by first turning it off and then holding the hard buttons "power" and "back" at the same time, then follow the instructions on the screen to repair your NEEO Remote.
Once that is up and running again, please updated to the latest release from today. When that is done, you can try switching back to WiFi on the NEEO Brain by just unplugging ethernet.
I can not imagine how you leaving the house would influence the WiFi connection on the NEEO Brain in any way, for that reason and because you actually said it is now happening when you are home too, I do not think this is related.
this morning the remote started of working, then suddenly, right in the middle of performing operations, it shut down and rebooted. Naturally, the Brain could could not be found by the remote. Repairing did not work.
similarly, the app can't find the Brain. Oddly, the Brain not in use in the bedroom shows up in the app.
So, now I'm into the cycle of repeated attempts to get any of it to work.
This is ridiculous, I am now formally requesting replacement units ASAP. I am through wasting hours every day trying together this to work.
Please advise ASAP when you will send replacement equipment.
I received a replacement NEEO Combo last Friday and set it up Saturday morning. I have been using the new unit over the weekend with I am happy to say, no issues. I have had none of the problems I was experiencing with the first unit. The Brain now stays connected and available on the network, NEEO Link stays active, the remote stays synced to the Brain and the app quickly and easily finds both of my Brains quickly and repeatedly.
The only small wrinkle I had came when setting up the new Brain. The new remote somehow paired itself with the Brain I have in the upstairs bedroom. I can't figure out how this would happen as the remote was brand new and I never tried to pair it to the bedroom Brain. I had to "nuke" the remote by shutting off then holding the power and mute buttons to put it into rescue mode then select the full firmware recovery mode. I was then able to re-pair with the family room brain.
Interestingly, the bedroom Brain has had none of the issues I had been experiencing with it either since replacing the family room Brain. The only thing I can figure is that something about the family room Brain was interfering with the network somehow, although I can't fathom how the would be.
Anyway, all seems to be functioning properly.
My only remaining "issue" is the functionality of the remote display. It frequently "double" swipes when moving between screens. I've replicated this many times. It happens intermittentlyregardless of how long of a swipe use try or where on the screen I touch to swipe.
Matt Lippmann Wow, I am very glad to hear that! 👍 Thanks for staying with us through this odyssey. Our hardware engineering team will be analyzing this NEEO Brain very deeply!
We have been able to reproduce the horizontal double swiping, so we will surely be able to fix that soon. This might not make it in the next release since we think there is more than just this that could be improved by swiping. We want no make that feel way more natural generally. So we will complete that as a package.
Keep us updated on how things behave. Once I know more about that assumingly defective NEEO Brain I will let you know.