Receiver no longer included in recipes

Hello, during a recent change (replaced a receiver device) I seem to have hit a bug in the NEEO app, as it no longer creates recipes which send any commands to my receiver. Even when I choose "reset wiring" on every device, delete all receiver devices, re-add a single one, and then select that the devices are connected through the receiver to the TV, the receiver is completely absent from the generated recipes. It is not even being turned on. I checked and reproduced this several times, with different receivers, none of them show up in recipes anymore.

The firmware version in use is 0.51.13-20180424-4f47f9b-0815-143936.

How can I get the NEEO app to include the receiver in my devices' recipes without having to manually edit every single one?

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  • Sorry, I seem to have posted this in the wrong section (it's not really device specific), but I do not see a way to move posts somewhere else.

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  • Hi, Hermann Fellner. Thank you for your further feedback. I'll move this topic to Recipes. 

    When you add a new device and remove the old one, you have to adjust all these recipes manually.  There is already a feature request in the Idea Voting for this. Please vote here.  I voted as well. 😉

    To get a better understanding for your wiring, could you please let me know what's your source device? (cable box...)

    So, do I understand correctly that your receiver doesn't turn on when you activate the recipe even if you can control your new receiver separately?

    Can you also share some screenshots of these said recipes? Thank you. 

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    • Ingrid , please correct me if I am wrong, but isn't that what the "Reset Wiring" menu item in the app is supposed to do? Afterwards, the next time the recipe is run, the app will ask how devices are connected and set up recipe steps accordingly, I expected. If only devices are correctly wired that existed before a device was created, this is a problem, because I have like 30 devices (this includes more than 20 lights), and deleting all of them and setting them ALL up again whenever I replace one device is something I would rather not do.

      So, yes, the receiver does not turn on, because the corresponding step is missing from the receipe. Even though the app asks how the (new) AV receiver is connected, it will not create the recipe steps.

      My setup looks like this (examples):
      <HTPC>----<TV>----<AV Receiver>
      <FireTV>----<TV>-----<AV Receiver>
      <Game Console>----<TV>----<AV Receiver>

      This is not supported by NEEO, as it only supports configurations as such:
      <HTPC>----<AV Receiver>----<TV>

      However, I cannot do that, because my AV receiver does not pass through video signals.

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  • Hi,  Hermann Fellner. I misunderstood that you were talking about manually created recipes. I am very sorry about that.
    Logically for automatically created recipes, you can reset the wiring. 


    You are right this wiring option is not possible at the moment. We are already working on an improvement for this wiring. 

    At the moment you can only adjust this manually.
    To do so, please click reset wiring on your source device (e.g. Fire TV or HTPC). Then please go thru the wiring steps and choose the first wiring option (connected via AV Receiver). Click Next and choose an Input for "TV is used by AV Receiver" and for "AV Receiver is used by Movies&Media". Then start your Fire TV or go to Recipes and click "Edit this recipe". Now please adjust the Input for TV and the Input for AV Receiver according to your wiring setup. 

    I hope this helps!

    Even when I choose "reset wiring" on every device, delete all receiver devices, re-add a single one, and then select that the devices are connected through the receiver to the TV, the receiver is completely absent from the generated recipes.

    To be honest, I'm not sure if I understand that correctly. 
    Are all devices, which are required for the wiring in the same room? (AVR, TV, Fire TV, HTPC, Game Console?) 

    Please let me know if you need further help. 

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